Help Scout
Shared support inbox with a knowledge base and AI answers, plus a free plan.
What it is
Help Scout turns your support email into a shared queue: email, chat and messages in one place, with the Docs help center alongside. AI Answers replies to customers on its own and is billed per resolved question ($0.75, with the first three months free); AI Drafts writes draft replies, and AI Summarize shortens long threads. The free plan covers up to 5 users, one inbox and one Docs site. It's a good choice for a small team without complex processes.
- Support
- Knowledge base
Who it is for
Professions we suggest this tool for:
Price
Freemium
Plans change; current prices are on the official page: helpscout.com
Alternatives
- Intercom (Fin) · Customer support with the Fin AI agent, which resolves routine customer questions on its own.
- Zendesk · A support ticket system: email, chat and social in one queue, plus AI agents.
- Crisp · Website chat, shared inbox and an AI agent with a knowledge base, plus a free plan with no time limit.
Official site
Checked: October 2026 · source