Zendesk

Customer support Paid Checked: October 2026

A support ticket system: email, chat and social in one queue, plus AI agents.

What it is

Zendesk pulls customer requests from different channels into one queue and routes them to your staff. AI agents answer routine questions on their own, and you pay per resolved request: the pricing page lists 5 included resolutions per agent per month, then $1.50 or $2.00 per resolution. The Support Team plan starts at $19 per agent per month billed yearly, with a 14-day trial. It's built for a team with a steady flow of requests.

Support
Tickets
AI agent

Who it is for

Professions we suggest this tool for:

IT help desk specialist (Tier 1)
Customer support agent

Price

Paid

Plans change; current prices are on the official page: zendesk.com

Alternatives

Intercom (Fin) · Customer support with the Fin AI agent, which resolves routine customer questions on its own.
Help Scout · Shared support inbox with a knowledge base and AI answers, plus a free plan.
Tidio · Live chat for your website plus the Lyro AI agent, made for small stores, with a free plan.

Official site

Open the site ↗

Checked: October 2026 · source